Customer Feedback & Complaints

At JYBL, we value your feedback—whether positive or negative—and are committed to addressing any concerns professionally and promptly.

How to Contact Us

For complaints or feedback, please reach out via:
📧 Email: jiyubuluo@gmail.com

Office Hours

🕙 Monday–Friday: 8:30–18:00 (UTC+8)
🚫 Weekends & Bank Holidays: Closed

Our Complaint Handling Process

Initial Contact
Submit your feedback via email
We'll acknowledge receipt within 2 working days

Resolution Attempt
Our team will investigate your concern
We aim to provide a professional and courteous resolution

If Unresolved
If unsatisfied with our response, please let us know
We'll reassess your complaint for alternative solutions

Note: We currently do not subscribe to an Alternative Dispute Resolution (ADR) scheme as we're confident in our ability to resolve complaints directly.

Our Commitment to You

✔ Confidentiality — Your personal details will only be used to address your feedback
✔ Timely Responses — We guarantee acknowledgment within 2 working days
✔ Continuous Improvement — All feedback helps us enhance our products and services