FAQ
Can I modify my order or request a refund after payment?
Unfortunately,we generally cannot modify or cancel orders once payment is completed. To ensure smooth processing, please double-check your order details (items, shipping address, model, etc.) before submitting.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Why are returns not accepted?
Hygiene & Safety First: Our Product Guarantee
To ensure absolute hygiene and customer safety:
Strict No-Return Policy
All intimate products are non-returnable/non-exchangeable once shipped
Applies to:
✓ Any opened items (even if unused)
✓ Correctly delivered products
✓ Personal preference changes
Quality Assurance Commitment
If you encounter manufacturing defects:
① Notify us within 48 hours of delivery
② Provide unboxing video showing:
Original sealed packaging
Visible product defects
③ We will:
✓ Issue full refund OR
✓ Dispatch replacement immediately
Note: All reported items are professionally disposed to maintain hygiene standards
Your Safety Guaranteed
Every product features:
Medical-grade materials
Factory sterilization
Tamper-proof packaging
For Your Protection:
✓ Please double-check order details before payment
✓ Verify size/color selections
✓ Confirm delivery address
We appreciate your understanding of these essential health protection measures.
Contact Us Promptly If:
Received incorrect item
Packaging appears compromised
Have pre-use inquiries
[Support Email] | [WhatsApp] | [Live Chat]
All communications remain strictly private
Key Advantages:
Positive framing focusing on customer protection
Clear visual guidance with checkmarks
Professional defect resolution process
Emphasizes medical safety standards
Reassures about privacy protection
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer free shipping when you spend $20 or more
Why should I buy from you?
We are trusted & accredited merchants.
We are committed to making men happier
We dispatch ALL our toys same day as ordered.
We use the finest quality platinum silicone available.
How do you pack the toys?
JYBL uses disposable zipper cartons and a waterproof courier bag (usually gray or black) on the outside. All packaging will not reveal any information.
Are my details safe? as I worry about online fraud.
Yes your details are completely safe & secure:
GDPR compliant.
PCI / DSS compliant.
SSL secure encrypted website.
Buyer protection.
We do not have access to your payment details, online payments are processed via our payment gateway providers Shopify® & Paypal®.
Why are your toys so expensive?
First of all, our silicone toys are all handmade, which requires a very experienced craftsman to make.Handmade toys take a lot of time and effort from design to production and transportation.
Platinum silicone in it's raw state is very expensive, around 4 to 7 times the cost of PVC, TPR, TPE or latex.
The actual manufacturing process using Platinum silicone is also incredibly time consuming & costly too, however the actual quality, durability & safety of this material out weighs the cost
Many cheap sex toys use cheap materials which can have harmful toxins
Body Safe, 100% pure platinum silicone is the best material....period.
Do the toys smell of rubber?
100% Medical grade Platinum Silicone toys we sell do not have any odour at all.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you use silicone mix 1 to 1 that I can buy from online?
No, we use medical grade commercial silicone that is used for heat pouring which is done on an industrial scale.
We use copper molds for "heat" pouring which require hi-tech expensive machinery & tooling giving our customers an incredible, highly detailed end product.
Can I warm up your toys for added pleasure?
Yes, unlike many other cheap materials that can melt or give off dangerous toxins you can warm up Platinum Silicone sex toys using these methods:-
Submersing the toy in hot NOT boiling water for approx' 1 minute, be sure to test the heat on the inside of your forearm first before insertion.
How do I clean your sex toys?
Wash with warm, soapy water to get rid of lubricant & human tissue.
Then rinse several times with warm water，Dry and store.Silicone toys must be stored separately in protective bags supplied, storing toys together can cause a chemical reaction and may melt the silicone.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Why do you offer such a wide range of exciting adult toys?
Because we adhere to rigorous production standards, and our founders—free-spirited innovators—are committed to redefining pleasure. Their pursuit of elevated experiences results in uniquely satisfying products that stand out from the rest.
How to Contact Us?
We’re here to help! You can reach us through:
Live Chat: Available on our website for instant support.
Email:
jiyubuluo@gmail.com
jyubuluo@163.com
Social Media: DM us on X (Twitter) [@JYBLSMT].
WhatsApp: [+86 150 1188 4346] for quick assistance.
Response Time:
Live Chat & WhatsApp: Typically within 24 hours.
Emails & Social Media: Within 48 hours.
Need urgent help? Use Live Chat or WhatsApp for faster service!