Do you ship worldwide?
Yes. We offer worldwide shipping to most countries and regions.
How long does shipping take?
Estimated delivery times:
USA: 7–15 Business Days
Europe: 7–15 Business Days
Canada: 7–18 Business Days
Australia: 7–15 Business Days
Middle East: 10–20 Business Days
Shipping times may vary depending on customs and local carriers.
Do you offer free shipping?
Yes. Free worldwide shipping is available on orders over $33.
Is the packaging discreet?
Absolutely.
All orders are shipped in plain, unmarked packaging with no logos, product descriptions, or adult-related markings.
What will appear on the shipping label?
Only standard shipping information required by the courier. Product names and contents are never displayed.
Will anyone know what's inside my package?
No. Your privacy is our priority. All shipments are completely discreet.
What should I do if my tracking information has not updated?
Tracking information may take several days to update after shipment.
If there has been no update for an extended period, please contact our support team for assistance.
Does JYBL ship to the UAE?
In most cases, yes.
Shipping availability may vary depending on local customs regulations. If you are unsure, please contact our customer support team before placing an o
Does JYBL ship internationally?
Yes.
We provide international shipping to most countries and regions worldwide.
02. Orders & Payments
What payment methods do you accept?
We currently accept:
- PayPal
- American Express
- DISCOVER
- VISA
- PayPal Credit
- Bank Transfer (SWIFT / CHATS / FPS)
Is my payment information secure?
Yes.
All transactions are protected by:
- SSL Encryption
- PCI DSS Compliance
- Shopify Secure Checkout
- PayPal Buyer Protection
We never store your complete payment details.
Can I cancel or modify my order?
Because orders are processed quickly, modifications or cancellations may not be possible after payment. Please verify your order details before checkout.
Will my bank statement show adult product information?
No.
Billing descriptions are kept discreet and do not reveal product details.
How can I track my order?
Once your order has been shipped, a tracking number will be sent to your email address. You can use this number to monitor delivery progress.
03. Shipping & returns
ls delivery free in US?
Yes, delivery is free in US for purchases over $200. Otherwise, delivery is $8.
Do you deliver internationally?
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.
How long does it take to receive my order?
Once your product has shipped, it usually takes 2 to 3 business days in France, 3 to 7 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.
Why hasn't my package arrived yet?
International shipments may occasionally experience delays due to:
- Customs inspections
- Local postal processing
- Weather conditions
- Holiday shipping volume
Most delayed packages are delivered successfully after processing.
04. Product Materials & Safety
What materials do you use?
Most JYBL products are made from premium platinum-cure silicone, known for its safety, durability, and realistic feel.
Are your products body-safe?
Yes.
Our silicone products are made using body-safe materials suitable for intimate use.
Do your toys smell like rubber?
No.
Medical-grade platinum silicone is virtually odor-free.
Why are JYBL products more expensive than ordinary toys?
Because we use:
- Premium Platinum Silicone
- Handmade Production
- Precision Mold Technology
- Original Designs
- Detailed Surface Textures
Where are your products manufactured?
Our products are produced through carefully selected manufacturing partners and undergo strict quality control procedures.
Can I contact customer service before placing an order?
Absolutely.
Our support team is happy to answer any questions regarding products, shipping, payment methods, or order status before you purchase.
Can I travel with JYBL products?
Yes.
All products can be packed discreetly in luggage. We recommend cleaning and storing them properly before travel.
Do your toys contain phthalates or latex?
No.
Our platinum silicone products are latex-free and designed to meet modern body-safe material standards.
Are JYBL fantasy toys handmade?
Many JYBL products involve hand-finishing and detailed craftsmanship to ensure texture accuracy, product quality, and consistency.
Why is platinum silicone better than TPE?
Platinum silicone offers several advantages over TPE and other common materials:
- Non-porous surface
- Longer lifespan
- Easier cleaning
- Better durability
- Virtually odor-free
- More resistant to deformation
This makes platinum silicone one of the preferred materials for premium intimate products.
Are JYBL toys body-safe?
Yes.
Our products are manufactured using body-safe materials designed for intimate use. We prioritize safety, quality, and user comfort in every product we create.
05. Product Use & Care
How do I clean my toy?
- Wash with warm water and mild soap
- Rinse thoroughly
- Dry completely
- Store separately
Can I warm up my silicone toy?
Yes.
Place the toy in warm (not boiling) water for approximately one minute before use.
Always test the temperature first.
How should I store my toy?
For best longevity:
- Store separately
- Keep away from direct sunlight
- Keep in a cool, dry environment
Can silicone toys touch each other during storage?
We recommend storing toys separately to prevent potential material reactions over time.
How long do platinum silicone toys last?
With proper care and storage, platinum silicone products can last for many years while maintaining their texture and performance.
How do I clean a platinum silicone toy?
- Wash with warm water and mild soap.
- Rinse thoroughly.
- Dry completely before storage.
- Store in a clean, dry place.
Proper cleaning helps maintain product longevity and hygiene.
What lubricant is recommended for platinum silicone toys?
Water-based lubricant is generally recommended because it is easy to clean and compatible with most silicone products.
Can I use lubricant with JYBL toys?
Yes.
For silicone products, we recommend using high-quality water-based lubricants for the best experience and easiest cleanup.
06. Returns & Warranty
Can I return a product?
Due to hygiene and safety reasons, intimate products cannot be returned once shipped.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide:
- An unboxing video
- Photos of the packaging
- Photos or videos showing the issue
After verification, we will provide either:
- A replacement product
- A full refund
Do you offer quality guarantees?
Yes.
If a manufacturing defect is confirmed, we will resolve the issue promptly.
07. About JYBL
Why choose JYBL?
We focus on:
- Original Designs
- Premium Platinum Silicone
- Discreet Packaging
- Worldwide Shipping
- Fast Processing
- Dedicated Customer Support
What makes JYBL different?
Every product is designed with attention to detail, premium materials, and user experience in mind.
Our goal is to create unique products that stand out from mass-produced alternatives.
08. Contact Us
How can I contact customer support?
Email:
jiyubuluo@gmail.com
jyubuluo@163.com
WhatsApp:
+86 150 1188 4346
X (Twitter):
@JYBLSMT
Live Chat:
Available directly on our website.
How quickly will I receive a response?
WhatsApp & Live Chat: Within 24 Hours
Email & Social Media: Within 48 Hours
Do you offer custom products?
Some special projects or limited customization services may be available.
Please contact our team directly to discuss your requirements.